Help & Support
Welcome to our help page. Below you'll find answers to frequently asked questions and information about the ticketing process.
Tickets
Haven't received your tickets?
First check your spam/junk mail folder. Tickets are sent from an automated email address and can sometimes be marked as spam. If you still haven't received your tickets after checking your junk mail, use the ticket recovery feature below.
Problem with your ticketsPayment
Payment issues?
If you're experiencing payment issues, first check if the amount has been debited from your account. If the payment has been processed but you haven't received your tickets yet, please wait a few hours. Payments can sometimes be processed with a delay. Problem persisting? Contact us with your payment receipt.
Refunds
Refund Policy
Refunds are only provided if the event is cancelled. For more information about our refund policy, please contact us at support@ticketjes.be.
Technical Issues
Website problems?
If you're experiencing technical problems with the website, please try the following steps first: clear your browser cache and cookies, try a different browser, or temporarily disable your ad blocker. If the problem persists, contact us with details about the issue and the browser you're using.
Contact Us
Have a question that isn't answered on this page? Feel free to contact us via email:
We aim to respond to all inquiries within 24 hours.